Your return must be approved in order to process a refund. The product must be returned within 14 days of initial reception.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please put all items you want to return in a safe parcel and add a note with your order number.
Send the parcel to the following address:
Copasetic Mailorder
Friedensallee 44
22765 Hamburg
Germany
To keep returns and shipping as minimal as possible we kindly ask you to return your order at your own expenses.
You can always contact us for any return question at info@copasetic.de.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like 2nd hand records, records with opened shrink-wrap and custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
